I am in the same boat-- I asked for the refund since I like my seats and felt no need to upgrade or get more seats (for now), and my rep said that it would come "eventually" after they figured things out (he was not exactly clear on this). So it may take some time to show up on my credit card. For now the credit stays in my account, and I suspect that I may have to pursue it. My worry is that they will say something like "yes, you can use your credit, to buy your seasons for next year, or for some fancy new merch."
I also asked about whether or not they will tarp the Upper East, and he said they looked into it and it was too expensive to do, so it will be just a big red blob which is unfortunate to say the least. The capacity with the new North seats is about 19,000, and he said that they would likely open the upper east seats for playoffs. All in all, I am left a little uneasy.
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