Originally Posted by
Mike Hogan
No need to apologize. I'll never criticize a passionate fan for having a reasonable opinion, I was just pointing out that we DO listen to our fans. While it would be virtually impossible to find two posters on this, or any site who like or dislike exactly the same things about attending games, we did, and will always continue to listen to complaints, or constructive criticisms...it's the only way for us to improve the product.
In terms of the Toronto sports landscape - and I mean this in the best possible way - right now we're a mom and pop store operating in a land of superstores. By that I mean our customer service has to be better than some of the bigger organizations because when you're trying to grow a fan base you can't afford to lose any of your current fans. We value every single fan we have and want each of you to help us add to that incredibly loyal base.
Not everything is going to please everyone. I'm sure there are some that don't like the idea of $5 beers, but we want to try and give people choices. As mentioned, we'll be announcing some changes that will help you enjoy Argo football even more, some things that I honestly think every fan will be in favour of.
I'll find out more about our in-and-out policy on Tuesday at our Sr. Management meeting. I promise I will bring that up and report back here. You may not like the answer, but you'll at least get an explanation as to why the policy is in place.
Deal?
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