Season Tickets, does the Argo's organization even care if we buy them?

[argofan81]

How did you purchase the tickets? Online?

Yes it was online. I got tired of playing phone/email tag with the ticket rep. Regardless of the method of purchase, I think they should have a little message from high up in the organization (owner, CEO, heck I'd even take it from the head coach) that goes out to new/renewed season ticket holders that says thank you for your commitment towards the team and they could even throw in a few reminders about the 'perks' of being a season ticket holder. It wouldn't take much to make their fans feel welcome and appreciated. I have read on here before how others feel that the team 'snubs' their fans and I am beginning to see why.

[T-Bone]

Yes it was online. I got tired of playing phone/email tag with the ticket rep. Regardless of the method of purchase, I think they should have a little message from high up in the organization (owner, CEO, heck I'd even take it from the head coach) that goes out to new/renewed season ticket holders that says thank you for your commitment towards the team and they could even throw in a few reminders about the 'perks' of being a season ticket holder. It wouldn't take much to make their fans feel welcome and appreciated. I have read on here before how others feel that the team 'snubs' their fans and I am beginning to see why.

I agree with you. It doesn't take much to put together an e-mail thank you. When I received my renewal e-mail back in November it had nothing but a .pdf invoice attached. Though it was probably a mistake as Neely2005 posted the message he and I'm sure others got with their renewal e-mails I know a few other people that got just .pdf invoices as well.

This has gone steadily downhill since 2010-11 when the management group was at least trying. They held a couple of fan town halls and did send out occasional emails from the brass. There is no effort whatsoever being made at the moment. It's almost as if Saint David is trying to drive the value down, not up. Completely twisted.

I wonder if part of it is due to staffing issues. Are they spread to thin now that things are slipping through the cracks?

[Neely2005]

I agree with you. It doesn't take much to put together an e-mail thank you. When I received my renewal e-mail back in November it had nothing but a .pdf invoice attached. Though it was probably a mistake as Neely2005 posted the message he and I'm sure others got with their renewal e-mails I know a few other people that got just .pdf invoices as well.


I wonder if part of it is due to staffing issues. Are they spread to thin now that things are slipping through the cracks?

I wonder if it comes down to each individual Ticket Representative in regards to the level of communication? Maybe some do more than others? I've been quite happy with my Rep.

[T-Bone]

I wonder if it comes down to each individual Ticket Representative in regards to the level of communication? Maybe some do more than others? I've been quite happy with my Rep.

I think communication partially comes down to each rep but I don't think something like a standardized thank you for renewing or welcome e-mail would fall to them. I think that would come from on high that these need to go out, along with updates etc. I have no issues with my rep. Dan Minion has been great whenever I call him.

[Neely2005]

I think communication partially comes down to each rep but I don't think something like a standardized thank you for renewing or welcome e-mail would fall to them. I think that would come from on high that these need to go out, along with updates etc. I have no issues with my rep. Dan Minion has been great whenever I call him.

Rob Richardson is my Ticket Rep and he has been outstanding.

From what I read, it sounds like you guys have individual reps for your season ticket packages. I'm no business whiz but it seems to me by having individual reps, wouldn't that create a lot of extra overhead in administration cost as opposed to having two or three people working in the ticket office where you don't have specific individual reps?

I'm not sure how many Ticket Representatives there are but I prefer to have my own rep who I can call or Email directly. There's probably only a few Ticket Reps anyway.

[johnnyice]

I wonder if it comes down to each individual Ticket Representative in regards to the level of communication? Maybe some do more than others? I've been quite happy with my Rep.

I have experienced fantastic service from my rep KS .....

[Argo57]

I have experienced fantastic service from my rep KS .....

Best wishes to my Argonaut ticket rep Dan Minion who is leaving the Argonauts, very nice guy.
Shame the organization has lost some great reps such as Burton Lee and Mitch Scott in the last couple of years, guys who also went way above and beyond in reaching out to their customers and making you feel part of the Argonaut family!

[AngeloV]

Best wishes to my Argonaut ticket rep Dan Minion who is leaving the Argonauts, very nice guy.
Shame the organization has lost some great reps such as Burton Lee and Mitch Scott in the last couple of years, guys who also went way above and beyond in reaching out to their customers and making you feel part of the Argonaut family!

And this is another reason why so many of us got fed up with Braley.

[T-Bone]

Best wishes to my Argonaut ticket rep Dan Minion who is leaving the Argonauts, very nice guy.

I'll have to give him a ring before he leaves, he is my rep as well. I have nothing but positive things to say about him.